Privacy Policy

Last updated: 5 May 2026

This Privacy Policy explains how Property Bookmarks collects, uses and protects personal information when you use this website and the Property Bookmarks service.

Property Bookmarks is designed to help people keep property-alert emails and saved property links in one organised place. It is not a public property portal. Information in a user’s account is intended for that user’s own property search.

1. Who we are

Property Bookmarks is operated by Ah Ha Software Limited.

Website: https://propertybookmarks.net

Contact: info@propertybookmarks.net

Company address: 1 – KT20 7UF

For privacy questions, account questions, or requests about your personal information, please contact us using the details above.

2. What information we collect

We may collect and process the following types of information.

Account information

When you register for Property Bookmarks, we may collect information such as:

your name or chosen account name;
your email address;
your Property Bookmarks email address;
login and account security details;
preferences or settings you choose inside your account.

Property-alert emails and messages

Property Bookmarks provides users with a dedicated email address that can be used for property alerts and related property-search messages.

When emails are sent to your Property Bookmarks email address, we may store and process:

the sender and recipient details;
the subject line;
the date and time of the message;
the message content;
links contained in the message;
technical information needed to receive, display and manage the message.

Property information saved in your account

To help organise your property search, Property Bookmarks may read property links contained in your property-alert emails and save a limited set of property information, such as:

property title;
description or summary;
price;
status;
location;
main image URL;
agent name;
agent property-list URL;
source website or portal link;
your own ratings, notes, viewing records, contact records or organisational choices.

This information is used to help you view, sort, save, hide, archive, compare and manage properties within your own account.

Usage and technical information

When you use the website, we may collect technical information such as:

IP address;
browser type and version;
device type;
pages visited;
dates and times of visits;
login activity;
error logs and security logs.

This information helps us keep the service secure, diagnose problems, prevent abuse and improve the service.

Information you choose to add

You may add your own information to your account, such as notes about properties, viewing arrangements, contact history, property ratings or other details relevant to your property search.

You should avoid adding sensitive personal information unless it is necessary for your own use of the service.

3. How we use your information

We use personal information to:

create and manage your account;
receive and display emails sent to your Property Bookmarks address;
identify property links in those emails;
extract and organise basic property information for your account;
help you save, rate, hide, archive, delete or otherwise manage property bookmarks;
help you record notes, viewings and contact history;
provide login, account and security functions;
respond to your enquiries;
maintain, test and improve the service;
prevent spam, abuse, unauthorised access and technical misuse;
comply with legal obligations where necessary.

We do not use your saved property information to create a public property database. Your property-search information is intended to be private to your account.

4. Legal basis for processing

Depending on the situation, we may rely on the following legal bases.

Contract

We process account information, incoming property-alert emails and saved property data because this is necessary to provide the Property Bookmarks service you have requested.

Legitimate interests

We may process technical, security and usage information for our legitimate interests in operating, securing, improving and protecting the website and service.

Consent

Where we ask for consent, for example for optional non-essential cookies or optional communications, you can withdraw that consent at any time.

Legal obligation

We may process or retain information where necessary to comply with a legal obligation.

5. Property portals, estate agents and external websites

Property Bookmarks may help you organise links and information from property portals, estate agents and other external websites.

When you click through from Property Bookmarks to an external website, that website is controlled by its own operator and will have its own privacy policy, cookies and terms of use.

Property Bookmarks is not responsible for the privacy practices, content, accuracy or availability of external websites.

6. Images and property media

Property Bookmarks may store and display the URL of a property image or other externally hosted media where that URL is found in a property alert or property page.

Unless stated otherwise, Property Bookmarks does not claim ownership of images or media supplied by estate agents, portals or other third parties.

7. Who can see your information

Your account information, incoming property-alert emails, saved properties, notes, ratings and viewing/contact records are intended to be visible only to you and to authorised administrators who need access for support, maintenance, security or legal reasons.

We do not sell your personal information.

We do not publish your saved property-search information as a public listing.

8. Sharing information with service providers

We may use trusted service providers to help operate the website and service. These may include hosting providers, email providers, security tools, backup systems, analytics providers, support tools or similar technical services.

Where service providers process personal information for us, they are expected to do so only for the purposes of providing their services to Property Bookmarks.

We may also disclose information where required by law, to protect our rights, to prevent fraud or abuse, or to respond to lawful requests from authorities.

9. International transfers

Some technical service providers may process information outside the United Kingdom. Where this happens, we will take reasonable steps to ensure that appropriate safeguards are in place as required by applicable data protection law.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy.

In general:

account information is kept while your account remains active;
incoming emails and saved property information are kept while they remain in your account, unless you delete them or request deletion;
archived, hidden or deleted-property states may be retained so the service can preserve your property-search history and avoid repeatedly showing irrelevant properties;
technical logs are normally kept for a limited period for security, diagnostic and abuse-prevention purposes;
backup copies may remain for a limited period after deletion before being overwritten or removed.

If you close your account or ask us to delete your information, we will delete or anonymise personal information unless we need to keep it for legal, security, accounting or legitimate operational reasons.

11. Your choices and controls

Within the service, you may be able to manage property states such as inbox, saved, favourite, archived, hidden or deleted.

Some states may hide information from your normal view rather than immediately remove all records from the system. This can be useful where a property later changes price, status or availability.

You can contact us if you want help deleting account information or closing your account.

12. Cookies

Property Bookmarks may use cookies and similar technologies to:

keep you logged in;
remember account or display preferences;
protect the website from abuse;
understand basic website usage;
improve performance and reliability.

Strictly necessary cookies are used to provide core website functions. Optional cookies, such as analytics or marketing cookies, should only be used where appropriate consent has been obtained.

You can usually control cookies through your browser settings. Blocking some cookies may affect the operation of the website or your ability to log in.

13. Security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss, misuse or alteration.

No online service can be guaranteed to be completely secure. You are responsible for keeping your login details safe and for choosing a secure password.

14. Children

Property Bookmarks is not intended for use by children. We do not knowingly collect personal information from children.

15. Your data protection rights

Depending on your location and the circumstances, you may have rights to:

ask for a copy of the personal information we hold about you;
ask us to correct inaccurate information;
ask us to delete information;
ask us to restrict how we use information;
object to certain uses of information;
ask for information in a portable format;
withdraw consent where processing is based on consent.

These rights are subject to legal limits and may not apply in every situation.

To exercise your rights, contact us using the details in Section 1.

16. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the UK Information Commissioner’s Office.

ICO website: https://ico.org.uk

17. Changes to this Privacy Policy

We may update this Privacy Policy from time to time as the service develops or as legal requirements change.

The latest version will be published on this page. If we make significant changes, we may take additional steps to bring them to your attention.

18. Plain-English summary

Property Bookmarks helps you collect and organise property-alert emails and property links in your own account. We use your information to provide that service, keep it secure, and help you manage your property search. We do not sell your personal information, and we do not publish your saved property-search information as a public database.